Boycott Comcast!!!! Part 1: Their "Customer Service"

The DC Region is under the control of a monster, Comcast Cable. This corporate juggarnaut is polluting the media environment with crappy, overpriced cable and incredibly expensive (but effective) high speed internet. If you live in DC and watch TV, chances are you have been pissed off, cast aside, or put into bankruptcy by this insideous corporate creature. Digital signal or not, cable (with DVR) and internet should not cost $180 a month! There are three major categories, why everyone on Earth should boycott this miserable corporate entity: 1. Their "Customer Service". 2. Their "Technicians". And 3. Slaying The Beast. Naturally, each of these categories includes many reasons why Comcast is a worthless company that should be brought down. Over the next several days, I will stoke the fires of a formal boycott against this horrendously overrated and un-needed corporation. We must bring them down in the name of justice and consumer rights!!! The problem here is, despite all of the crap they throw out to their customers, we generally have no choice... It is up to all of us to destroy this horrible, worthless company. The services they provide are valuable, but they contribute nothing but stress and annoyance to our lives, and for that they should be destroyed!!!

Their "Customer Service":

The madness and frustration begins from when you pick up the phone to set up service. Most times, you have to wait 10-15 mintues to make a service appointment. Since they are often the only cable/internet provider in your building, they can afford to employ the most frustrating automated phone system in the history of man. There are few options, and they never direct you to the right place.

Once you get through to a customer service person, you are then asked to repeat the nature of your call. Seriously, if I just went through the oversimplistic, idiotic automated menu, you should ALREADY KNOW WHY I AM CALLING! Having wasted all that time, the "customer service" person then proceeds to deride and sarcastically mock you, as if to say, "You are stupid enough to call here and order our ludicrously low quality products at a price that you have no choice but to pay. I will now laugh in your face as I overcharge you for service that may or may not work..." These people act as if your mere presence is a huge inconvenience. Yes, you jerk, taking down my information to set up service (and add money to your corporate cofers) is truly a slight against you as a person. Shut up, cut your BS attitude, take down my information, and move on to the next victim, er, I mean customer. They give you crap and 'tude just for setting up service. Just imagine how pleasant they are when something goes wrong! For more horror stories, click here.

As you are subjected to the rudest treatment ever just to set up your account, their "customer service" personnel proceeds to mispell your first and last name, then confuse the two. No, my name is not Smith John, you moron!!! After correcting them 3 times, the partially educated person will then make you spell out your street address letter by letter, as if you were talking to a foreign exchange student. Once you go through it for the 4th time, they will finally give some sort of vague estimate of when you can be overcharged for crappy service. Something like, "I know you have nothing better to do than take time off work and sit around your home waiting for us. Can you be there from now until 2 weeks from Friday from 8 AM-4 PM?" Naturally, you have no choice but to comply. These bastards sit there and collect so much money from everyone, yet they fail to provide even the slightest amount of convenience or help. If you can, boycott this evil, awful company until they provide their consumers with something of value. Since that will never happen, find a better cable and internet provider!

Tomorrow: Part 2, Their "Technical Support"